Accessing, visiting, using, or purchasing the products presented on the https://montalive.com/ site implies acceptance of the terms and conditions below. To be informed about all the conditions of use of this site, please go through all the following sections.
SC Annapurna Sky SRL reserves the right to make changes and updates to these terms and conditions, as well as to the offer, without prior notice and without specifying the reasons; also, SC Annapurna Sky SRL reserves the right to correct any omissions or errors in a display that may occur as a result of typing errors, lack of accuracy or errors of software, without prior notice. These errors do not oblige SC Annapurna Sky SRL to any action.
Please read the terms and conditions carefully each time you use this site. Continued use of the site implies acceptance of the changes made. All content of the site www.montalive.com is the property of SC Annapurna Sky SRL and is protected by law for the protection of copyright.
The use without the written consent of SC Annapurna Sky SRL of any elements found on the site, even if these elements bear protective markings, entails the consequences provided by the legislation in force. To notify us of any copyright infringement, you may contact us at email@example.com
In order to place an online order, it is necessary to authenticate if there is a previously created account or to fill in a form, the user having the obligation to provide real and correct information about his person. If SC Annapurna Sky SRL suspects that the information provided by the user is not real, it reserves the right to restrict its access to the services offered by the site www.montalive.com and to cancel the respective order.
INFORMATION NOTE FOR DATA COLLECTED ON THE SITE
SC Annapurna Sky SRL, headquartered in Bucharest, Sos. Pantelimon no. 225, bloc 66, sc. 5, Floor 6, ap 200, Sector 2, registered at the Trade Register Office under no. J40 / 6229/2015, fiscal identification code 34552174, through administrator Tiron Catalina, is the operator of your personal data (hereinafter referred to as “the Company”). The processing required to perform a contract to which you are a party or to take action at your request before concluding a contract. By purchasing products and / or services through this website, you agree to become a party to a Contract, the Terms and Conditions of which are set forth in accordance with the law on the conclusion of distance contracts. In this case, your personal data, such as full name, contact details, address, identity card details, payment details (if you pay online) will be processed by the Company for the following purposes: in order to conclude the contract on the purchased product from our website, to confirm receipt of the order and shipment of the product, to ship the product to the address indicated by you, to collect the price of the purchased product or we will keep your data when you want to return the purchased product, in accordance with the Terms and general contractual conditions.
Processing based on customer consent.
Your data consisting of name, surname, e-mail, telephone number and information voluntarily communicated in your message, provided by you through the form found on the website www.montalive.com, are necessary in order to create your account and post ads according to your requests. The data may also be used by the Company to communicate with you through the channels you have approved to keep you informed about our activity, by sending newsletters, announcements and other information about our services, products. , as well as about events and projects of the Company or for customer surveys, marketing campaigns, market analysis, raffles, contests or other activities or promotional events (“general marketing”). The Company may also use your preferences arising from the activity on our site, to communicate information about services, products, events, campaigns or other activities similar to your preferences (“targeted marketing”). For these purposes, we rely on your consent.
With regard to the posting of advertisements and marketing-related communications mentioned above, we will only send you that information after you have selected this option to participate and we will give you the option to stop participating at any time, in cases where you do not want to. to receive further marketing-related communications from us.
Recipients of data. Your data is collected through the current website and may be disclosed to our authorized persons or other independent operators (eg courier companies) mainly service providers or employees of the Company, in order to process personal data for the purposes provided by present, on our behalf and only in accordance with our instructions. In the event of collaboration with authorized persons, the Company will maintain control over your personal data and will ensure that authorized persons use appropriate technical and organizational measures, in accordance with applicable law, to ensure the integrity and security of your personal data. Your data will not be disclosed to other states.
Storage duration. our personal data will be kept for as long as is reasonably necessary for the purposes permitted herein or until such time as you withdraw your consent. As a general rule, in cases where you withdraw your consent, the Company will no longer allow the processing of your data and will take appropriate measures to delete any records with your personal data. However, we will retain your personal data when they are necessary for the exercise or defense by the Company of a right of yours or another person in court, until the end of the relevant retention period or until the resolution of those actions in court. . Unless you expressly request us to store your personal data for a longer period of time or if personal data is necessary to defend a possible right to court without a retention period, the forms will also be destroyed. personal data will be deleted within a maximum of 3 years from the date on which they were collected.
Customer rights. Subject to certain legal conditions, you have the following rights in connection with the processing of your personal data: the right of access and the right to request a copy of the personal data about you that we hold; the right to rectification of any incorrect personal data; the right to delete data; the right to restrict the Company’s use of your personal data in certain cases (for example, when you challenge the inaccuracy of your personal data, for a period that allows us to verify such accuracy); the right to portability, which allows you to receive personal data about yourself that you have provided to us, in a structured, commonly used format that can be read automatically or to pass this data on to another operator; the right to object, which allows you to object to the further processing of your personal data under the conditions and limits established by law. The company will ensure the exercise of all your rights and therefore, if you wish to proceed in the sense of the above, please send us an e-mail to firstname.lastname@example.org contact us at no. by phone +40.749 113 834. We may ask you to prove your identity by providing us with a copy of a valid means of identification to comply with our security obligations and to prevent unauthorized disclosure of data. The company will consider any requests or complaints received from you and we will send you a response as soon as possible, but not later than 1 (one) month after receiving the request. You also have the right to file a complaint to the National Authority for the Supervision of Personal Data Processing – based in Bd. Gheorghe Magheru no. 28-30, sector 1, Bucharest.
SHIPPING AND DELIVERY
Delivery is made within 24 – 72 hours (1-3 working days).
Costs may vary depending on the destination, weight and size of the package. Transport rates are set by courier companies and can be paid at the DESTINATION (by the customer). When placing the order on the site you will be informed about the shipping costs. SC Annapurna Sky SRL does not independently establish the transport costs and is not the beneficiary of these amounts.
HOW I PAY?
Payment can be made:
– online, with the card directly through the website www.montalive.com
– by bank transfer: if you prefer this method of payment please select this option when ordering; a representative of SC Annapurna Sky SRL will take care of all the details (proforma invoice, payment confirmation, etc.) so that your order will be delivered as soon as possible. The delivery of the products will be made only after the money enters our account. Payment confirmation can take between 24 and 48 hour.
Payment by Card
On the website https://montalive.com/ , you can also pay directly with the card, through the integrated payment system integrated by Netopia Payments. It ensures a secure and convenient transaction.
The guarantee is granted for 30 days from the date of purchase of the product, except for certain products, according to Law 449/2003, Article 20. These exceptions are stated on the page of those products.
Customers of www.montalive.com, individuals can return the purchased products, within 15 calendar days of receipt, without penalties and without invoking any reason according to GEO 34/2014 on the legal regime of distance contracts.
The return of the products will be made at the customer’s expense.
Www.montalive.com customers, legal entities, can return the purchased products, within 15 calendar days of receipt, in which case the return fee will be 10% of the value of the invoice without VAT. The return of the products will be made at the customer’s expense. SC Annapurna Sky SRL may charge additional fees for the return of used products, damage, etc. for their return to the initial state, which can have a value between 0 and 100% of the initial value of the product. SC Annapurna Sky SRL will return the value of the order, minus any additional fees charged, within 15 days from the date of written termination of the contract. The amount refunded does not include transport costs. The terms and conditions presented comply with the legislation in force: Law 365/2002 on electronic commerce, Law 51/2003, GEO 34/2014 on the legal regime of distance contracts.
The products to be exchanged / returned during the warranty period are sent to the SELLER’s address, accompanied by a copy of the invoice attesting to their purchase. The transport costs related to sending the defective product will be fully borne by the BUYER, and the SELLER will send at his own expense the product to be received in return after finding the defect, the integrity of the product, and the handling / assembly.
The sending of the defective products is made AFTER THE PRIOR NOTIFICATION OF A SELLER’S REPRESENTATIVE, specifying EXACTLY what the DEFECT IS FOUND and using the existing return form on www.montalive.com. VISIBLE defects are claimed at the time of receipt. VISIBLE DEFECT means any defect that can be detected by simply examining the product. Any subsequent complaint regarding this type of defect will not be considered. The reception is considered to have taken place on the same day that the product was delivered and / or picked up by the customer or his representative.
The Seller is exempt from any liability and obligation if the BUYER has not complied exactly with the terms and conditions of warranty, installation, use.
The SELLER is exempt from the obligation to provide a guarantee if it is found that the products in question have been improperly handled or stored, used for purposes other than those for which they were manufactured / sold, incorrectly assembled, suffered mechanical, thermal shocks. or of any nature or have come into contact with substances whose use is not necessary in the replacement / assembly process.
Failure to comply with the conditions listed above will void the warranty.
The solution to the warranty problems will be done in maximum 15 calendar days from the date of receipt of the product by the seller. The solution steps are as follows: Repair the product. If this cannot be done, the product will be replaced with a new, identical or similar one. If an identical or similar product is no longer in the seller’s stock, the buyer can choose another product from the range provided by the seller and will pay the difference in case of a more expensive product, or the difference will be refunded in case a cheaper product.
If no product (except identical or similar) is to the liking of the buyer, he may request from the seller a full refund of the amount paid on the initial purchase of the product. Payment of this amount will be made by the seller within 15 calendar days, in the account specified by the buyer and only to the natural or legal person that appears on the invoice for the purchase of the product.
Our desire is that the products we offer you are in full accordance with your needs. Otherwise, according to Ordinance no. 34/2014 on the legal regime of distance contracts, the products can be returned within 14 calendar days from receipt of the package: “Unless the professional has offered to recover the products himself, the consumer returns the products or hands them to the professional or an authorized person of the professional to receive the products, without undue delay and within a maximum of 14 days from the date on which he communicated to the professional his decision to withdraw from the contract in accordance with art. 11. The time limit is met if the products are returned by the consumer before the expiry of the 14-day period ”.
Unilateral termination of the contract within 14 days applies only to individuals, legal entities do not have this possibility. Legal entities can return the purchased products within 14 calendar days of receipt, in which case a return fee of 15% of the value of the invoice without VAT will be charged. The return of the products will be made at the customer’s expense. SC Annapurna Sky SRL may charge additional fees for the return of products that show signs of wear, damage, etc. for their return to the initial state, taxes that can have a value between 0 and 100% of the initial value of the product. In the case of legal persons, the denunciation cannot be made unilaterally
The notification will be dated, signed and sent by you by e-mail to: email@example.com In the situation mentioned above, our customers can return, within the period provided above, the purchased product, without showing any signs of damage or wear. If the product shows signs of wear and tear, according to Ordinance 34/2014 “The consumer is responsible only for reducing the value of products resulting from their handling, other than what is necessary to determine the nature, characteristics and operation of products.” SC Annapurna Sky SRL undertakes to return to the customer the amounts collected for the returned products, within 14 calendar days from the receipt of the returned product, based on the contact form or notification sent by email to the above address, completed by the customer. In the return form / written notification, the data and the bank account of the holder are filled in. According to the law, the client can withdraw from the contract by an unequivocal statement, by any method he wants: email, postal, verbal, etc.
Shipping costs, in case of a return, will be borne according to Ordinance 34/2014, by the consumer: „The consumer bears only the direct costs of returning the products. ” The amount returned to the customer includes all amounts of money received by the seller from the customer for that product, including initial shipping costs, if any. All returned products for which the full amount is returned must be in perfect condition, with no visible traces of use and with the original warranty certificate.
According to the new Law 249/2015, Art. 16, point 8, “it is prohibited to condition, in any form, the legal rights of consumers regarding the product purchased by keeping the packaging.” According to the provision of GEO 34/2014 “the end user is responsible only for the decrease in the value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics and functioning of the products. The diminution of the value of the products must not be discouraging for the end-user in exercising his right of withdrawal. ” As a result, if the consumer returns the product in a state that diminishes its value, the trader is allowed to deduct part of the amount returned to the customer.
For any conflict between SC Annapurna Sky SRL and its customers, an amicable solution will be sought. If this is not possible, the dispute will be settled by the court in whose territorial area the headquarters of SC Annapurna Sky SRL are located.
The value of transporting the products to the company SC Annapurna Sky SRL will be borne by the customer.
Exception from return: products purchased by legal entities, products brought on special order (which are not usually in the stock of SC Annapurna Sky SRL), consumable products.
If you encounter any problems with an order that do not appear to be resolved by email or with the person you are talking to, you may request additional conciliation by calling 0749 113 834 or by writing to us at firstname.lastname@example.org . You can also write to us through the available contact form here .